69/01 Omni Tower
Sukhumvit Soi 4
Khlong Toei, Bangkok 10110
We want you to have a great experience with every ThailandAtHome product and order. If something goes wrong, we’ll work to solve the issue quickly and efficiently.
All the orders we ship are inspected and checked for accuracy and quality, and most items we sell do not include a warranty. However, some types of products and some types of defects or damages may not be covered by our standard policy. Below we describe our Warranty and Return Policy and Processes.
Unconditional Return and Refund Guarantee for Unopened, Undamaged, and Unused Items
Should you decide that you don’t want your purchase for any reason within 30 days of delivery, you may return it to us at your expense and receive a full refund, minus destination shipping costs. The item must arrive in resalable, unused and unopened condition, in it’s original packaging with all materials and accessories included. Buyer will be responsible for any import/export duties which may be subtracted from the refund total.
The Unconditional Return and Refund Guarantee does not apply for items which are customized at the time of purchase, such as engraving, custom printing, or custom configurations and the like.
During the period of November 15th through December 30th, this policy extends to 45 Days from the date of receiving the item.
Please contact our (Customer Service) team so that we may issue an RMA (Return Materials Authorization) number and provide further instructions. Please do not ship to the return address on the package without and RMA.
DOA Guarantee – 7 Days from Receipt
You can shop at ThailandAtHome with 100% confidence! We guarantee your item will arrive in operating condition. In the unlikely situation that it arrives damaged or not working, please contact our (Customer Service) team within 7 days of receipt to report the issue. If your item is damaged or defective, we will reimburse your cost to return ship the item to us. With your initial report, please include:
How to claim:
To claim warranty service, you must receive authorization and an RMA from our Customer Service team prior to return. ThailandAtHome reserves the right to refuse compensation in the event that the warranty request is incomplete or invalid.
If the item returned is incorrect, sent to the wrong address, or sent in an empty package, ThailandAtHome also reserves the right to refuse any compensation.
Other Warranty Exceptions and Notes
The following items may only be exchanged for store credit even if arrived damaged, faulty or incorrect:
The following items, due to their typical and expected usage patterns, are regularly subjected to advanced wear and tear and as such may not be returnable.
Returns due to missing accessories or spare parts are not accepted. If you believe a part or accessory is missing, please contact our customer service according to the Missing or Incorrect Item Received policy below.
Any product that is won or gifted by ThailandAtHome is exempt (not included) from all return and warranty policy and no compensation can be offered.
Missing or Incorrect Item Received
We make every effort to ensure accurate shipping including a careful two-person quality checking process on every order. When you receive your order, please carefully inspect it against the pack-slip and ensure that you have received everything within 7 days of receipt. In certain cases, we may have fulfilled part of your order from another warehouse or shipped two or more parcels so it is possible that the remainder of the order is still on the way. In these cases, we’ll do our best to let you know in advance so that you are expecting the correct number of deliveries.
In the case of a missing or incorrect item:
Refund/Compensation Process and Timeframe
Should the need to refund or compensate you for a warranty or guarantee claim arise, ThailandAtHome will follow the below policy: